Send Support Request

Before sending a support request, be sure to follow the support check list below. Following the check list can solve most problems before they are reported.

• Are you using the latest version of the program? Use Help|About to check your current version against the version number displayed in the download section.
• Have you viewed the FAQ's for the program in question? The FAQ can answer many questions about common installation and use problems with different software and Windows OS versions.
• Has your program reverted to trial mode? If so, you will need to reenter your authorization code. Start the program and go to Help|Enter Authorization Code to input your authorization code. If you have lost your code, you can recover it in the lookup authorization code section of this web site.
• If the problem started occurring after a program update, have you tried uninstalling and reinstalling the latest version from the downloads section of this web site?

If none of the above solves or is related to your problem, please send us a support request. Be as specific as possible about the problem.

Support Request

Please be sure to enter your email address correctly. If you do not receive a response to your question within 48 hours, you may have entered your email address incorrectly.

NOTE: If you are using a spam filter service like SpamArrest, which requires a human to answer an email and type in a code, you will not receive a response to your question. You will need to add our domain to your ACCEPT list before sending us a support request.

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